Privacy Policy Waktogel – Data Protection & Member Privacy

1 Introduction

This Privacy Policy describes waktogel's practices regarding the collection, use, storage, disclosure, and protection of your personal data when you use our platform, website, and services. It is issued by waktogel ("we", "the company") and applies to all registered members and visitors of waktogel.run.

By registering a waktogel account or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to read this document in full so you know exactly how your information is managed.

This policy forms part of the broader waktogel Terms and Conditions. Any terms not defined here carry the same meaning as in the Terms and Conditions us.

2 Types of Personal Data We Collect

Waktogel collects several categories of personal data depending on how you interact with our platform. Below is an overview of the data we collect:

3 How We Collect Data

3.1 Information You Provide Directly

We collect information you provide directly when registering a new account, completing your user profile, undergoing the KYC verification process, making or receiving payments, contacting our customer support team, and participating in promotional programmes or contests.

3.2 Information Collected Automatically

When you use the waktogel platform, our systems automatically collect certain information for security and service improvement purposes. This includes your IP address, device type and version, operating system, web browser, pages visited, session duration, and other technical log data.

This automated data collection helps us detect suspicious activity, prevent fraud and ensure the waktogel platform operates smoothly and securely for all members.

4 How We Use Your Data

Waktogel uses members' personal data for legitimate and limited purposes. We do not process your data unless there is a sound legal basis for doing so.

• Processing account registration and verifying your identity via KYC
• Processing your deposits, withdrawals and all financial transactions
• Providing access to games and services available on the platform
• Detecting and preventing fraud, money laundering and other illegal activities
• Delivering effective customer support whenever you need assistance
• Sending important notifications regarding your account, transactions and security
• Sending marketing communications where you have given your consent
• Complying with legal and regulatory obligations
• Improving the platform, interface and overall user experience

5 Data Sharing With Third Parties

Waktogel understands the importance of your data privacy. We only share members' personal information in the following limited circumstances:

• Payment processors: Information required to process your financial transactions, shared with approved payment service providers such as FPX, TNG and related parties.
• Legal authorities: We will disclose information if required by law, court order, or a qualified regulatory authority.
• Technology service providers: Companies that support the technical operations of our platform, such as server providers and cybersecurity services, under strict confidentiality agreements.
• Anti-fraud verification body: To verify identity and prevent fraudulent activity in the online gaming industry.

6 Data Storage & Retention Period

Your personal data is stored in licensed, integrated data centres located at secure facilities with comprehensive physical and digital security controls. waktogel applies encryption to stored data and restricts access to authorised personnel only.

6.1 Retention Period

Waktogel retains your personal data for as long as your account is active, and for a specified period thereafter depending on the type of data:

• Account and identity data: Retained for the duration of account activity and a minimum of 5 years after account closure for legal compliance
• Financial transaction records: Minimum 7 years in accordance with Malaysia's financial legal requirements
• Customer support communication logs: 3 years from the date of interaction
• Technical log data: 12 months
• Marketing data: Until you withdraw consent

7 Cookies & Tracking Technologies

The waktogel platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, remember your preferences and understand how the platform is used.

7.1 Types of Cookies Used

• Essential cookies: Required for core platform functions such as Login and session security. Cannot be disabled.
• Performance cookies: Collecting information on how you use the platform to help us improve our services.
• Functional cookies: Remembering your preferences and settings for a more personalised experience.
• Analytics cookies: Helping us understand overall platform usage patterns for continuous improvement.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the waktogel platform.

8 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights regarding your personal data that waktogel fully respects:

• Right of Access: You have the right to request and receive a copy of all personal data we hold about you.
• Right to Rectification: If any of your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another party.
• Right to Withdraw Consent: You may withdraw consent for data processing at any time, without affecting core services.
• Right to Object: You may object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, contact our privacy team via Live Chat in your waktogel account or send an email to [email protected]. Requests will be processed within 14 business days.

9 Child Data Protection

The waktogel platform is strictly for individuals aged 18 and above. We do not knowingly or intentionally collect, store or process personal data from children or minors.

Should we find that we have collected data from an individual under 18 years of age, we will immediately take steps to delete that data and suspend the associated account without prior notice. Parents or guardians who discover that their child has registered a waktogel account are encouraged to contact us immediately.

10 Privacy Policy Amendments

Waktogel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, the latest legal requirements, or platform updates. Members will be notified of any material amendments via email or in-platform notification at least 7 days before they take effect.

The "Last Updated" date shown at the top of this document will be revised whenever amendments are made. Your continued use of the waktogel platform after any amendment is published will be considered your acceptance of the latest terms.

If you have any questions, concerns or complaints regarding your data privacy at waktogel, our team is ready to assist via 24/7 Live Chat or by email at [email protected].